Standards for Management Systems by Herfried Kohl

Author:Herfried Kohl
Language: eng
Format: epub
ISBN: 9783030358327
Publisher: Springer International Publishing

4.2.2.4 Support

The clause on “Support” of ISO 19600 hast five subclauses, shown in Fig. 4.3.

Fig. 4.3Five support elements of ISO 19600

It’s the top management’s task to ensure and make available adequate resources during the whole lifetime of the CMS. Resources should include financial, human and other resources.

The organization should determine the necessary competence of personnel concerning compliance and CMS. Adequate trainings should be offered on a regular basis. These trainings should be practical in nature, planned and adapted to the background and need of individual employees. Trainings should be evaluated for their effectiveness. It should be kept in mind that retraining may be required, if substantial parts of the CMS change (e.g. new procedures or objectives, changes of the organization’s context, change of employee’s position, etc.).

The organization’s personnel should understand the compliance policy and the relevant parts of the CMS. This will increase staff’s awareness of the importance of compliance in general and how each employee may contribute to achieve the organization’s compliance objectives. To increase awareness, the organization should demonstrate the following:Top management is committed to compliance and truly supports the CMS and its interaction with operational processes.

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